A recall is a process where a manufacturer issues a request for customers to return a product once it has been found to be defective. Recalls are issued for a variety of reasons, but customer safety is typically the main reason that manufacturers issue recalls for their products. In addition to protecting their customers, manufacturers are able to prevent lawsuits that can stem from any injuries or damages caused by their products.

The Recall Process

Depending on the industry or issue at hand, manufacturers are initially notified about a recall that needs to take place. After the manufacturer has been notified that a product of theirs is defective, the manufacturer will then notify their customers about the impending recall. There are a variety of methods that manufacturers use in order to inform their customers, including letters in the mail and email messages. The customer can then bring their product back to the manufacturer for it to be repaired or replaced.